Episode Details

This week I attended CoralTree Hospitality's Leadership Forum at Black Desert Resort and spent time with Andre' Fournier, Chief Commercial Officer, about what this event should accomplish once people go back to their hotels on hashtag#NoVacancyNews.

Andre explains why CoralTree brings its leaders together, how the company onboarded more than 100 new leaders this year, and how Affinity Teams share real-world ideas across properties. We also talk about why CoralTree puts owners and operators in the same room and what that changes at the property level.

We cover:
👥: Why CoralTree uses the forum to align a fast-growing leadership team
🧪: How Affinity Teams work as hands-on learning groups
🏨: What changes when owners and operators sit in the same room
🧭: How "Serving from the Heart" shows up in daily work
🏆: Why recognition still matters
📈: How operational execution connects to financial reality