Episode Details

Linda Harouna, Service Manager for Porsche Silver Spring, joins us in studio to answer as many questions as she can. We find out how she became the Service Manager at a busy Porsche dealership, what a day in the life of a service manager looks like, and what are her toughest challenges. Ever wondered about "goodwill" repairs or Service Advisors getting paid commissions for additional work? The differences between ICE and EV servicing? We ask all those questions and more.