Episode Details

At CoralTree Hospitality's Annual Leadership Forum, I talked with Tom Luersen, President of CoralTree Hospitality, for hashtag#NoVacancyNews about what the company expects leaders to do once everyone leaves and goes back to their properties.

We get into why they bring people together in the first place, how they use Affinity Clubs to keep projects moving, and how they track progress without turning it into theater. We also talk about how they set direction early in the year and where AI, the hashtag#guestjourney, and talent development fit into day-to-day operations.

We cover:
🗂️: What leaders are expected to take back to their teams
🔁: How projects keep moving after the event
📊: How CoralTree tracks progress without dressing it up
🤖: Where hashtag#AI and guest experience show up in real work
👥: How leadership development plays out in practice
🏆: Why recognition still has a place