Episode Details

Episode 9: Understanding The Job Description And KPIs Of A Senior Production Manager

“Most people leave their jobs because they're disengaged and they don't like their manager. The second reason they leave their job is that they're not in their flow.” 

In this episode of The Wize Guys, Brenton Ward, and Jamie Johns answer some listener questions and talk about what a Senior Product Manager and Senior Client Manager role entails, how to measure performance, and how the two roles differ.

Timestamps:

0:35 - Is hiring an offshore senior production manager worthwhile?
1:53 - A step-by-step guide to training a newly hired senior production manager
3:34 - The importance of having team daily huddles
5:54:- The roles and responsibilities of a senior production manager
7:52 - Find out some FREE tools and resources for your accounting practice recruitment process
8:49 - Tips for promoting finders and grinders
9:59 - Why do people usually leave their jobs
10:21 - Why you should identify your people’s personality
10:33 - What is a promotion path?
11:27 - The importance of understanding the flow
12:54 - Understanding the KPIs of a senior production manager
13:21 - How to measure productivity
14:17 - How to use Xero Practice Manager (XPM)
16:29 - How to apply the net promoter score
17:42 - How to manage people

Quotations:

“Why do people leave their jobs?’ They tend to leave their jobs because of 2 reasons. Most people leave their jobs because they're disengaged and they don't like their manager. The second reason they leave their job is that they're not in their flow. And when you're not in your flow, you're just not happy. And if you're not happy, you'll tend to leave.” - Jamie Johns

USEFUL LINKS:

• Learn more about Xero Practice Manager Software Application

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Download the full transcript here.

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