Episode Details
Back to Episodes
Episode 74: Laura Murray (Constituent Services Director, City of Watertown)
Description
Meet Laura Murray! She's the Constituent Services Director for the city of Watertown, which means she runs the 311 service center. In this conversation we chat about her early customer service lessons from a pizza shop to insurance call centers where she discovered she enjoys helping people even through their angry or confused moments. Then we get into what is 311, what went into launching the service, what are the most frequent questions she gets, success stories, and things she's learned through answering questions about city processes every day.
Contact Laura and 311 (including now through text!):
-Phone: Call 311 (or 617-458-8311 if outside the city)
-Text: Send a message to 617-458-8311
-Email: 311@watertown-ma.gov
-App: Use the Watertown MA mobile app for non-emergency requests
Head on over to www.littlelocalconversations.com to check out all the episodes, events, and everything else going on.
Sign up for the Little Local Conversations email newsletter
Follow on Instagram: @littlelocalconversations
Upcoming events! Click here to see upcoming live podcast events.