Episode Details

Agentic artificial intelligence promises to fundamentally change the way enterprises operate. Intelligent systems that automate and execute tasks on humans’ behalf, AI agents “will make work easier, faster and more effective — whether by handling tedious manual tasks, speeding up handovers between teams or accelerating market delivery,” the World Economic Forum reported in 2025.

Henry Iversen is the co-founder and chief commercial officer at Boost.ai, a company that delivers AI-powered customer experience solutions for regulated industries. He and hist company are helping organizations prepare for the agentic-AI future.

“With agentic AI, now you can see more use cases around actually executing,” Iversen told The Forecast. “It could … recommend how you actually want to do that kind of mortgage over time, and what is the recommended approach to it.”

In this Tech Barometer podcast segment, part of a series on AI industry leaders, Iversen explains how today’s standard generative AI can help with many aspects of life, like applying for a home mortgage, but agentic AI can go even further. He tells how agentic AI will reshape customer service, and what companies need to do now to get ready.

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Podcast transcript:

Henry Iversen: With agentic AI now, you can see much more use cases around actually executing, not only understand a question and react to that, but also look at the sequence of things and help the customers or employees to make sure that they get an amazing experience. AI technology can open up opportunity to actually have one-to-one relationship with the customers at scale.

Jason Lopez: Henry Iverson is a co-founder of Boost.ai. The company builds conversational and agentic AI platforms that let organizations automate customer services through human-like dialogue. This is the Tech Barometer podcast produced by The Forecast. I’m Jason Lopez. As artificial intelligence continues to evolve, agentic AI is on the road to genuinely reason and do complex tasks. Iverson, who The Forecast reached out to for his AI thought leadership, says this shift could redefine how companies implementing AI get the right balance of people leadership and technology. But it’s not that simple. It requires coordination between executives, technologists, and business teams to align on what AI should actually do. And one thing it should do, he says, is bring different apps and tech together.

Henry Iversen: How can we consolidate them? How can we maybe remove some of them? But I think with the new AI technology, it represents the opportunity to have a new interface. And you should get the same experience. I think the multimodality is also extremely important. I want to have an opportunity to talk to my organization, my local bank, my local insurance company, and then continue the conversation on phone, on chat, or whatever, where I need to.

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Jason Lopez: The picture that comes to mind is the anecdote of changing a tire while the car is still moving. Iversen says the biggest challenge is things are moving very quickly.

Henry Iversen: Even on a weekly basis, there’s new models coming out, new large language models performing better and stuff like that. So there’s obviously a lot of things going on in this space, which again also have kind of implication in terms of like, when do we get access to the model? What is the privacy around that? How do we need to think about like actually impleme