Episode Details

In this episode, we check into the history of Vrbo. What began in 1995 as a programmer’s solution for renting out his Colorado ski condo evolved into a travel giant acquired by Expedia Group for $3.9 billion. We discuss the company's evolution from a subscription model to a massive online marketplace, the 2019 rebranding that officially changed the pronunciation to "Ver-boh", and the retirement of the HomeAway brand.

However, it hasn't all been a relaxing vacation. We also unpack the platform's most significant controversies, including:

• The backlash over strict refund policies during the COVID-19 pandemic.

• Allegations regarding the "Book with Confidence" guarantee and "ghost hosts".

• Lawsuits involving hidden cameras found in listing bedrooms.

• Legal battles with cities like Los Angeles over short-term rental compliance.