Episode Details
Back to Episodes
Day 37 - The TA's Client Journey Map
Season 1
Episode 37
Published 8 months, 1 week ago
Description
Rachel K touches on the 6 basic phases of your clients' journeys from the moment they book the initial consultation through your Welcome Home review in this episode of the Travel Agency in a Year podcast. She mentions the importance of identifying your clients' potential pain points in each phase so you can create workflows that anticipate said pain points and elevate your services.