Episode Details

Learn in this episode:

• Why the term deflection rate is actually harmful to long-term brand health.
• How to replace biased, low-response surveys with AI-driven sentiment analysis.
• The shift from reactive support to proactive AI that identifies problems before the customer does.
• Why "outsourcing your thinking" to an LLM is the biggest risk for knowledge workers today.

Ryan Klausner is a veteran CX leader with over 15 years of experience scaling mission-driven brands. From his early days saving millions for the city of Vancouver to leading global teams at Who Gives a Crap, Ryan specializes in combining human innovation with high-scale technology to drive mid-nine-figure growth.

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Give your customers AI self-service with 95% first response accuracy. Your team gets optimal results and gains time with VoC and knowledge based improvement that is done for you. Visit https://helpfeel.com/en-us to learn more.