Episode Details

If you’ve ever felt trapped by a giant client that underpays, over-demands, and burns your weekends, this one is for you. Marv breaks down how UPS cut Amazon, how he fired a client that was 34% of his revenue, and how you can do the same without tanking your MSP.

Why Listen

• See how UPS cutting Amazon volume mirrors MSPs cutting low-margin, high-noise clients.
• Hear the full story of firing a massive, multi-office client that consumed over half of Marv’s time.
• Get concrete ideas for raising prices, enforcing minimums, and dealing with legacy plans.
• Walk away with guardrails so no client exceeds a healthy percentage of your MRR again.
• Get practical tips for resetting SLAs, pricing, and standard stacks without apologizing.
• Understand how last-mile style work, legacy servers, and freebies quietly destroy profit.

=== News

Fortinet FortiGate Owners: New SSO Bypass Being Exploited Even on Patched Devices

• https://thehackernews.com/2026/01/fortinet-patches-cve-2026-24858-after.html

Notepad++ Supply Chain Attack Attributed to Chinese APT — Backdoor Delivered for Six Months

• https://www.helpnetsecurity.com/2026/02/03/notepad-supply-chain-attack-iocs-targets/

OpenClaw AI Agent Platform Exposes Thousands of Instances to Unauthenticated Control

• https://www.pointguardai.com/ai-security-incidents/openclaw-moltbot-agent-control-plane-exposure

Microsoft Defender Adds Threat Protection for AI Agents Built with Foundry

• https://learn.microsoft.com/en-us/azure/defender-for-cloud/release-notes

Florida Man Arrested at Disney-Area Resort

• https://linkly.link/2ZjYg

=== Mentioned in the Show

• IT Expo: https://www.itexpo.com
• MSP Expo: https://www.mspexpo.com
• Tech Super Show: https://www.tmcnet.com/techsupershow/
• MSP Association of America: https://mspaa.org
• Right of Boom (Right of Boom conference): https://rightofboom.com
• Microsoft Defender for Cloud / AI services: https://azure.microsoft.com/services/defender-for-cloud
• Sherweb: https://www.sherweb.com
• Zero Trust World: https://zerotrustworld.com
• ChannelPro Defend: https://www.channelprodefend.com

=== SPONSORS: 

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Technology Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready:

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