Episode Details

In this episode of Church Staff Book Club, Jonathan Malm and Jason Young dive into Chapter 5 of The Come Back Effect: “Think Scene by Scene.” You’ll learn why it’s not just about the stage or sermon, but every transition point guests experience at your church: parking, check-in, kids drop-off, seating, and even how they exit. These in-between moments are often where people feel the most confusion and where churches lose trust without realizing it.

Whether you’re a church staff member, guest services leader, or volunteer, this conversation will help you:

• Understand how guests emotionally experience your church “scene by scene”
• Map the guest journey to improve hospitality and clarity
• Train your volunteers to guide, not just greet, people
• Eliminate confusion and frustration from first-time experiences
• Become a helper in someone’s story, not a hindrance

📘 Get the book: [The Come Back Effect by Jason Young & Jonathan Malm]

🎧 Listen on Spotify, Apple Podcasts, or wherever you listen

💬 Drop a comment or DM us with your biggest church hospitality question!