Episode Details

Can an apology be a marketing game changer? In this episode, Shailendra Kumar explores how Canada's cultural identity and politeness shape artificial intelligence. Join us as we discuss the clever marketing by Cadillac Canada, the irony of Air Canada's chatbot struggles, and how American apologies to Canada reflect larger social changes. Discover the nuances of apologies in AI and why they matter! 💡🤖🇨🇦 Don't forget to follow for more insights and share your most memorable apologies in the comments.