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Is your team actually toxic… or is your workflow just broken?

In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits.

Chrissy walks through her 3 R’s of Conflict Resolution—

• Regulate yourself first so you don’t contaminate the room,
• Relate with respect instead of throwing emotional grenades, and
• Resolve with structure, so conversations end in clear agreements instead of temporary relief.

From there, Josh puts on his operations lens and shows how “personality clashes” are often symptoms of bad SOPs, vague job descriptions, overlap traps, and broken handoffs between departments. You’ll hear how to run an “operational pre-mortem,” spot the toxic high performer who’s costing you more than they’re producing, and set a culture where conflict gets handled at the right level instead of escalating to the owner every time. 

Together, they dive into:

• The difference between venting and solving, and the one question that tells you which one your employee really wants
• How to encourage healthy conflict in brainstorms—challenging ideas, not identities
• Why Slack and email are terrible conflict tools and when to “go to video” instead
• Why team-building events don’t fix conflict (you’re just decorating your dysfunction) and what actually does

They wrap with rapid-fire “Quick Shot” questions:

• Should you ever fire someone just because they don’t get along with the team?
• Does team building actually help with conflict, or is it just pizza on a problem?
• What is the one word you should never use in a conflict meeting—and why it blows up trust instantly?

If you’re a small business owner or business manager who’s tired of being the full-time referee, this episode will give you language, frameworks, and practical scripts so you can fix the process, teach the skills, and keep your good people.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

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