Episode Details

Many financial institutions around the U.S. are already experimenting with Agentic AI. Some of the areas that are currently being worked on include fraud detection, security enhancements, efficiency, and customer service. How can banks put Agentic AI to work? This episode looks at the following potential use cases: contact center agents, processing ACH returns, loan underwriting, and money laundering monitoring. This episode examined a blog post from PCBB titled “The most promising use cases for Agentic AI in banking.” A link to the blog post is included below.

Link: The Most Promising Use Cases for Agentic AI in Banking