Episode Details

What makes a guest feel welcome at church? Is hospitality a job description or a culture everyone shares?

In this episode of the Church Staff Book Club, we dive into Chapter 2 of The Come Back Effect to unpack why church culture isn’t built by greeters... it’s built by everyone. From volunteers and tech teams to senior pastors and worship leaders, your guest experience reflects what people feel before they hear the sermon.

🎙️ In this episode, we cover:

• Why “culture is what people whisper in the lobby”
• A powerful story about hospitality in rural Guatemala
• How unspoken behavior builds or breaks your church culture
• Practical ways to help people linger after church (and why it matters)
• Why the “production mindset” may be killing your margin for meaningful connections
• How to reinforce culture through stories, not just slogans

🛠️ Plus: We explore real, tactical solutions to shift a church culture—from service speed to bounce houses.

📚 Book featured: The Come Back Effect by Jason Young & Jonathan Malm

👥 Great for: Guest Services teams, volunteer leaders, church staff, pastors, and anyone shaping the Sunday experience.

💬 Leave a comment below:

What’s one small shift you could make to help your church feel more welcoming?

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