Episode Details

If you’ve ever felt like you can’t compete with big brands, massive ad budgets, and the constant pressure to “do more marketing,” this episode will feel like a deep exhale.

Jennifer sits down with referral expert, TedX speaker, entrepreneur and author of Referrals Done Right, Scott Grates, to talk about how he built multiple seven-figure businesses almost entirely on referrals.

Scott breaks down his 5 S’s referral framework, why schools are his “secret sauce,” and how ANY small business owner (even social introverts who hate networking events) can build a long-game referral engine in just five minutes a day.

Whether you’re a Main Street business, a local service provider, or just tired of feeling behind on marketing trends, this conversation will help you humanize your marketing and make relationships your strongest growth strategy.

In This Episode, We Cover:
Scott’s  beginning.  How losing his job in the 2008 financial crisis, two babies in diapers, and “rice and beans” pushed him to find a smarter way to grow.

Why traditional marketing was failing him.
The moment he went all-in on referrals.  Looking at his numbers, seeing referrals as the clear outlier in ROI and quality, and having the courage to cut other marketing… even when revenue dipped short-term.

The 5 S’s: Scott’s Core Referral Groups
Small Businesses – Going after the “geese,” not just the golden eggs: building relationships with businesses already serving your ideal customers.

Schools – His secret sauce: being present for juniors and seniors as future customers, employees, and referral partners.

Service Groups – Chambers, nonprofits, civic and service organizations full of super-connectors.

Star Customers – Turning your happiest customers into your volunteer sales team by delivering “wow” experiences.

Social Media – Using social to spotlight others and show up as a real human in your community, not a faceless brand.

Key Takeaways for Local Service Providers
Referrals Done Right = Relationships Done Right
Start small or you’ll quit.
Your best customers are your best sales team
Long-game strategies can actually accelerate your growth
Meet our Guest:
Scott Grates is a multi-business owner, TedX speaker, insurance agency founder, entrepreneur and referral expert, and author of Referrals Done Right. Starting his first business after losing his corporate job in the 2008 financial crisis, Scott built his agencies and a seven-figure coaching practice almost entirely through referrals and relationships.

Book: Referrals Done Right by Scott Grates
Connect with Scott: https://www.scottgrates.com/

Meet Your Host:
Jennifer Kok has been a business owner for over 25 years and is now a Small Business Consultant. She turned her first business into a franchise and successfully sold it 20 years later.  She was passionate about building a business and a family at the same time.

The Earn More Stress Less 9-Pillar System helps women entrepreneurs with families create profitable, sustainable businesses that finally pay them back — in money, time, and peace of mind.  https://nextwavebusinesscoaching.com

Meet Your Host:

Jennifer Kok, Profit and Growth advisor for service-based women entrepreneurs. Women Entrepreneurs hire me to scale and grow their businesses profitably without burnout. I bring financial clarity, strategic focus and structure to the decision-making process. 

My clients, on average, see anywhere between $1k-$4k increase in net income each month without hustle, overwhelm, and burnout.
Learn More about my Programs.

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