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As we settle into 2026, the artificial intelligence landscape has shifted from the "Chatbot Era" (2023–2024) to the "Agency Era." Agentic AI—systems capable of autonomous reasoning, planning, and tool execution—promises to unlock trillions in global GDP. Unlike Generative AI, which creates content upon request, Agentic AI does work. It books flights, refactors code bases, negotiates supply chain contracts, and triages security threats with minimal human oversight.

However, the path to autonomy has proven rockier than the initial hype suggested. While the market is projected to explode to over $42 billion by 2030, early adopters are facing a "reality check." High-profile reversals, such as Klarna’s partial return to human customer service in mid-2025, highlight the perils of over-automation. Meanwhile, successful deployments in "boring" back-office logistics and IT operations prove that Agentic AI is ready for prime time—if scoped correctly.