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Into the Weeds of the Operations of an Airbnb Business, Part I with—David Golshan
Description
If you manage listings remotely, operations can be a challenge.
With no supervision, how do you maintain quality control? How do you make sure that your cleaners and maintenance workers are meeting expectations?
David Golshan is the entrepreneur and real estate investor behind StayWithDave, a short-term rental business with properties in Los Angeles, Orange County and the Smoky Mountains.
On this episode of Get Paid for Your Pad, Dave asks me questions about the operations of his Airbnb business, describing how hard it is to find contractors he can count on when unexpected issues arise.
Listen in for insight on putting systems in place to prevent operations issues and learn how to hustle to find good team members for your short-term rental business—despite the current labor shortage!
Topics Covered
The ins and outs of Dave’s Airbnb business
- Listings in LA, Orange County & Smoky Mountains
- Transition from arbitrage to management model
Manage operations remotely
- Hire cleaner or cohost who’s invested in your vision
- Develop systems to prevent issues
How to hold STR team members accountable
- Job score card for everyone who works with you
- Financial reward for achieving KPIs
Sample key performance indicators for STR cleaners
- Airbnb ratings
- Consistency
Sample KPIs for STR maintenance staff
- No guest complaints about things not working
- Show up within certain amount of time
Why it’s crucial to develop KPIs for contractors
- Align incentives with team members
- Incentivize to do good job
How to find maintenance workers and cleaners
- Online platforms may not work in labor shortage
- Stay in area and build relationships in person
Connect with Dave
Resources
Dave on Get Paid for Your Pad EP043
How to Maximize Profit from Your Airbnb Listing by Jasper Ribbers and Huzefa Kapadia
The Risks of Arbitrage on GPFYP EP419
Legends X 90-Day STR Accelerator
Email jasper@getpaidforyourpad.com
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