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In this episode, Leslie Lautenslager shares personal insights from her 25 years serving as a trusted advisor and protocol expert for General Colin L. Powell. Leslie discusses the "art and science" of protocol, explaining how formal rules provide a framework for building international relationships while kindness dictates when those rules should be finessed. We explore her unique journey from a double major in psychology and fine arts to the U.S. State Department, and eventually to her pivotal role managing General Powell’s international speaking circuit and his office during his tenure as Secretary of State.

The conversation dives into the General’s "love note" system—a rigorous training method he used to ensure his staff remained "in harmonic" with his high standards and expectations. Leslie also highlights the simple but profound power of the handwritten thank-you note, a practice both she and the General credited for opening doors and maintaining deep professional respect. You will learn how to prepare for high-stakes leadership, why treating everyone with respect is the ultimate diplomatic tool, and what it was like to work alongside a leader who was a constant student of the world.

About Leslie Lautenslager:

Leslie Lautenslager is a distinguished protocol expert with a career spanning over three decades of high-level diplomacy and international relations. Beginning her journey in 1986 at Blair House, she managed state visits and led presidential delegations before transitioning to the private sector as the event manager for General Colin L. Powell. She served as a trusted advisor and liaison to the General for 25 years, including his tenure as U.S. Secretary of State, where she was the Assistant Chief of Protocol for Ceremonials. 

Beyond her government service, Lautenslager is a global leader in her field, having served as President of Protocol & Diplomacy – Protocol Officers Association from 2016 to 2020. An accomplished author and trainer, she penned the memoir "My Time with General Colin Powell" and has contributed to several academic texts on international etiquette. A graduate of the College of William & Mary, she is now an internationally recognized speaker who trains prestigious organizations like the U.S. Chamber of Commerce and the Peace Corps in the art of diplomatic and corporate relations.

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