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We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships.

• early career moves across reception, trust accounting, assistant PM and head of department
• stepping out for personal reasons and returning with renewed purpose
• mental health, flexible time off and genuine cover for phones and emails
• why strong heads of department change culture and retention
• sales principals trusting PM experts and setting sustainable workloads
• PM as a core business asset requiring reinvestment
• Zebra PM membership model, costs, tech stack and freedom of tools
• boutique growth via sales-only partnerships and warm referrals
• Coffee Convos community and Speakeasy Saturdays for safe networking
• practical steps for PMs considering business ownership

Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management