Episode Details

In this special New Year’s Eve episode of the MGMA Insights Podcast, host Daniel Williams looks back at three of the most impactful conversations from 2025. These highlights focus on the biggest challenges and opportunities facing medical practice leaders today:

• Finding and keeping good people through strategic recruitment and retention.
• Choosing tools and technology that solve real problems without adding complexity.
• Supporting clinician and staff well-being to prevent burnout and improve care.

Whether you’re revisiting these discussions or hearing them for the first time, you’ll find actionable insights to help you build a stronger, more resilient practice in 2026. We here at MGMA wish you a very happy new year!

Key Highlights

• [01:05] Liz Mahan on Strategic Recruitment and Retention
  Liz Mahan from Association for Advancing Physician and Provider Recruitment (AAPPR) explains why recruitment is more tactical than process-driven and how practices can create a strategic playbook to attract and retain top talent. She shares practical tips for identifying the ideal candidate, aligning recruitment with organizational culture, and planning timelines to reduce turnover. 
• [08:33] Julia Rosen on Building Sustainable Tech Infrastructure
  Julia Rosen, Senior Vice President of IT at MGMA, discusses how practices can avoid chasing tech buzzwords and instead focus on solving real problems like documentation burden. She offers advice on managing legacy systems, migrating data effectively, and implementing cybersecurity strategies to protect patient information. 
• [16:29] Dr. Michael Blackman on AI and Reducing Burnout
  Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI tools can serve as assistants rather than replacements, helping clinicians reduce documentation time and improve accuracy. He explains how ambient documentation solutions work and why adopting technology wisely can ease pressures that lead to burnout. 

Related Resources 

• Liz Mahan, Julia Rosen, & Michael Blackman on LinkedIn.
• AAPPR Recruitment Resources
• Greenway Clinical Assist
• MGMA Human Resources Insights
• MGMA Technology Resources

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.