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153 - Inside “Cassie” The AI Concierge Transforming Clinics w/ Carlos A. Rodriguez
Description
Vic and Marcus talk with Carlos A. Rodriguez, MBA, CEO and Co-Founder of Humanate Inc., about his career from Bain and health system leadership to building a $40M SaaS startup and now launching Humanate, a company focused on agentic AI for healthcare. The discussion covers the origin of “Cassie,” a multilingual AI clinical concierge with ASL support, how staffing shortages and labor inflation shaped the product, case studies reducing record turnaround from 15 days to 48 hours and redeploying staff, a pricing model at half the cost of a human role with higher productivity, capturing patient-experience data at checkout, strict data privacy practices with no data storage and EMR-only transfer, NVIDIA’s partnership and vision for AI agents replacing apps, and the 60-day trial approach accelerating adoption across clinics and health systems.