Episode Details

Is your support team drowning in tools?

In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks.

In this episode, we cover:
- The shocking cost of tool bloat (and how to fix it).
- The "Doorman vs. Doormat" analogy: How to balance AI automation with white-glove human service.
- Why most AI pilots fail because of bad documentation.
- The one question every Support Director needs to ask their frontline agents today.

If you are a CX leader trying to justify budget or streamline your operations, this conversation is for you.

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Save your team a dozen hours per month on the tedious part of getting rock-solid AI chat and search. Your whole org and customer base could be spending time on valuable core work. 550+ Helpfeel business customers saw a 50% reduction in tickets over their existing vendor and measured an average 2.5X return on investment.

Learn more: https://www.helpfeel.com/en/helpfeel-ai

#CX #AI #CustomerService #leadership #toolbloat