Episode Details

Nikolai Hack, Head of Strategy & Partnerships, Nucoro

For consumers, the process of managing their finances is simply a means to an end – a fact that banks too easily forget. The average consumer is not interested in the tech behind the process, they simply expect to have the flexibility they want between channels, products, and propositions. Banks must step up to provide multiple channels and options that allow consumers to take control of their finances. The right solution should be about the customer experience not about the bank’s experience. Robin Amlôt of IBS Intelligence speaks to Nikolai Hack, Head of Strategy & Partnerships at digital investment platform Nucoro.