Episode Details

This episode of Fraudology is presented by SEON.

One of the biggest challenges for fraud-fighters isn't around fighting challenges outside of their company, it's to be understood and appreciated within their organization. 

• In today's episode, Karisse talks with Dajana Gajic-Fisic, head of e-commerce fraud prevention for JD Sports North America (previously known as Finishline) and learns how she has successfully become a sought-after SME within her organization by various departments & several executives. 
• While building credibility for her and her team didn't happen overnight, on today's episode, Dajana shares:
• Why, in her opinion & observations fraud teams are often an "after-thought", and how we sometimes give ourselves a bad reputation outside our teams, despite thinking otherwise
• Her strategic approach to building trust & credibility with other departments who, at first didn't understand the importance or value of the fraud prevention team
• Her approach to consulting with cross-functional departments within her company and why only focusing on chargebacks & fraud rates can cause distrust and unwanted results

To connect with Dajana on LinkedIn, visit her on LinkedIn.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.