Episode Details

NICE is spending close to a billion dollars to push AI deeper into customer service and fraud prevention. CEO Scott Russell lays out why the company paid that premium, how the new platform fits into CX and Actimize, and what it means for profitability and partner dependencies.

#TheDrillDown

#NICE $NICE

#ScottRussell

#CXone

#CustomerExperience

#CCaaS

#AI

#Automation

#AgenticAI

#TechLeadership

#SaaS

#Investing

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