Episode Details

Nick Alexander shares his journey from industrial engineering in regulated industries to innovating healthcare technology. Nick explains how his company, Never Alone, focuses on improving independence and social connection for seniors and individuals with intellectual and developmental disabilities (IDD). Initially designed as a telehealth platform, it evolved into a holistic care solution combining medical support and social engagement, available 24/7 through simple devices. The service emphasizes personalized care plans, rural access, and partnerships with local providers to ensure continuity and trust. Nick highlights the importance of solving the right problems, building strong teams, and maintaining user-centered design, concluding with three guiding principles: lead with care, collaborate and innovate patiently, and practice kindness.