Episode Details

Episode 6: How to Onboard Your Team Members - Finders, Minders & Grinders

“You got to micro train upfront so that you don't have to micromanage them later on because really good output people don't like to be micromanaged.”

In this episode of The Wize Guys, Brenton Ward, Jamie Johns, and Ed Chan talk about tips for onboarding new members of your team. 

Define the roles of Finders, Minders & Grinders. Also, they discuss different types of training that you’ll need to provide to your team members (depending on the size of your firm) and how to monitor their progress. Learn more on this episode!

Timestamps:

0:45 - Tips for onboarding new members

1:52 - The importance of communication in a service business

2:32 - Input-focused vs Output-focused

3:16 - Experience staff vs Inexperienced staff

4:06 - How critical is the first 3 months for new hires’ performance

8:22 - The great value of building client connections and relationship

9:58 - Ways to evaluate productivity

10:52 - How to handle clients

Quotations:

“The thing that differentiates your firm from the one down the road is your responsiveness. And if you can just put yourself in the client's shoes, if you are dealing with two businesses and one responded to you quickly, and the other one just didn't respond to you, the body language they give you is that they don't care.” - Ed Chan

“Just because you're busy doesn't mean that you're productive.” - Ed Chan

“...our business is about people connecting and communicating with people. And if you can't communicate, then you're not going to be suited for a senior client manager. So the training for a senior client manager is different from that of a senior production manager.” - Ed Chan

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Download the full transcript here.

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