Season 3 Episode 82
What if the bravest move isn’t to push harder, but to let go? We sit down with visionary salon owner and mentor Erin Mills to explore how profound loss reshaped her purpose, how she built spaces where clients and teams feel safe and seen, and why she’s choosing to close her first salon to protect her health, values, and future. Erin opens up about navigating a male-dominated industry—being asked for the “owner” or “husband” while she was standing right there—and the daily realities of gender bias in service work, from tip disparities to trust gaps. Her answer wasn’t bitterness; it was building a brand rooted in care, transformation, and nervous-system calm.
The conversation moves from inspiration to infrastructure. Erin shares how rapid growth to 55+ team members and seven figures in revenue exposed a hard truth: grit is not a business model. She breaks down the difference between momentum and maturity, how scaling too close to your first location can cannibalize focus, and why systems, standards, and pricing structures must come before expansion. When survival energy became the operating system, boundaries slipped, hiring compromised, and the mission strained. That’s when the decision emerged—close one location, consolidate, and rebuild on process, not personality.
We also talk about burnout that shows up in the body, the unraveling many high-capacity women experience, and the courage it takes to separate self-worth from outcomes. Erin offers practical insights on client experience, accountability, marketing habits, and leading through a down economy without abandoning your values. It’s a frank, hopeful roadmap for anyone who feels stretched thin by their own success and needs permission to choose alignment over ego.
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Disclaimer: The information provided in this podcast is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. The co-hosts of this podcast are not medical professionals. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have heard on this podcast. Reliance on any information provided by the podcast hosts or guests is solely at your own risk.
Pamela Cass is a licensed broker with Kentwood Real Estate
Natalie Davis is a licensed broker with Keller Williams Realty Downtown, LLC
Published on 8 hours ago
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