Episode Details

Ever wondered what Dr. Deming really meant by "profound knowledge" — and how it can still transform your work today? In this conversation, Bill Scherkenbach shares with host Andrew Stotz lessons from Dr. W. Edwards Deming on profound knowledge, systems thinking, and why "knowledge without action is useless, and action without knowledge is dangerous." Tune in for wisdom, humor, and practical insights on learning, leadership, and finding joy in work.

TRANSCRIPT

0:00:02.2 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we dive deeper into the teachings of Dr. W. Edwards Deming. Today, I'm continuing my discussion with Bill Scherkenbach, a dedicated protege of Dr. Deming since 1972. Bill met with Dr. Deming more than a thousand times and later led statistical methods and process improvement at Ford and GM at Deming's recommendation. He authored the Deming Route to Quality and Productivity at Deming's behest, and at 79, still champions his mentor's message, learn, have fun, and make a difference. Bill, how are you doing?

0:00:36.3 Bill Scherkenbach: Doing great, Andrew. How about you?

0:00:38.6 Andrew Stotz: I'm good. It's been a while since we talked. I took a little holiday to Italy, which was. I was out for a bit, but I'm happy to be back in the saddle.

0:00:48.9 Bill Scherkenbach: Dove in Italia?

0:00:51.3 Andrew Stotz: Yes.

0:00:52.5 Bill Scherkenbach: Where in Italy?

0:00:53.6 Andrew Stotz: Well, I went to Milan for a trade show in the coffee industry, and then I went to Lake Como and relaxed and oh, what a paradise.

0:01:03.2 Bill Scherkenbach: Beautiful. Beautiful. Yep.

0:01:05.0 Andrew Stotz: And, of course, always great food.

0:01:09.4 Bill Scherkenbach: Yep, yep, yep. Well, you have a chance to use the PDSA on improving your mood there.

0:01:16.6 Andrew Stotz: Yeah, it was just... The resort I stayed at was a tiny little place on the side of a hill, and the food at this tiny little place was fantastic. We just didn't want to leave. Every single meal was great. So I love that. Who doesn't love that?

0:01:34.4 Bill Scherkenbach: They didn't have a food cart in the background.

0:01:38.0 Andrew Stotz: Yeah. In fact, they didn't really open for lunch.

0:01:39.8 Bill Scherkenbach: Like what they do over here.

0:01:41.3 Andrew Stotz: Yeah, they didn't open for lunch. They only served sandwiches at 2pm so we had to hold out. But we still, the sandwich was so good. We just thought yeah, just wait.

0:01:51.3 Bill Scherkenbach: Early lunch. Yep.

0:01:53.3 Andrew Stotz: Well, you've got some interesting stuff to talk about today, and I'm gonna share the screen, and then I think we can kick it off from there. So let me see if I can get that up straight here. One second in. All right, so hopefully, you see a white screen that says profound knowledge. You see that, Bill?

0:02:16.0 Bill Scherkenbach: Yes, I do.

0:02:17.2 Andrew Stotz: All right, well, let's... Yeah, let's. Let's get into it.

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