Episode Details

Costs are rising. Guests are stressed. Owners are squeezed. And hotels? They're juggling labor inflation, insurance spikes, debt pressure, and renovations delayed since… well, that period we all swore we'd never talk about again.

For hashtag#NoVacancyNews I spoke with Mark Carrier, President of B. F. Saul Company Hospitality Group, to reveal what hotel owners really face today — and where smart operators find opportunity when everyone feels the pinch.

And yes, we talk about the vibe shift in development, stalled pipelines, conversions, and why intermediation costs + guest data may be the real battleground ahead.

Also yes: I slipped in a joke about running hashtag#PMS off a 1980s PC. You're welcome.

👋 🙏 Special thanks to my advertiser: Entegra. Visit them at EntegraPS.com.

Key Moments:
🏩 Why owners never fully recovered post-COVID capital hits

🏩 The "thousand-cuts" cost spiral for labor, financing, insurance & ops

🏩 Why cutting sales & marketing first is a massive mistake

🏩 How to lead teams positively (without going full Pollyanna)

🏩 What tight credit + long construction timelines mean for development

🏩 Conversions vs. new builds — what wins now

🏩 The guest-data reality for branded owners

🏩 AI's role in direct booking, distribution, and protecting margins
The importance of AHLA alignment — brands + owners + operators

We aren't cheerleading blindly — we're talking real strategy, honest challenges, and the mindset that actually moves the industry forward.