Episode Details

This week, we meet members of the Minneapolis VA Health Care System’s Patient Advocate Team and learn that the Patient Advocacy Program is for all Veterans and their families who receive care at VA health care facilities. What can the patient advocate do? What are their limitations? And what do patients bring into the relationship when it comes to resolving an issue they may have in the country’s largest health care system. Guests include:

• Director Patrick Kelly – Minneapolis VA Health Care System
• Program Director Stephanie Bertucci – Minneapolis VA Health Care System
• Lead Patient Advocate Nikki Jackson – Minneapolis VA Health Care System
• Lead Patient Advocate Lori Clair – Minneapolis VA Health Care System

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