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#265: Jim McCann, American entrepreneur and former CEO of 1-800-Flowers – Find a way to connect
Episode 265
Jim McCann didn’t set out to become an entrepreneur. He was a social worker and bartender before finding his way into the floral business. But no matter what he did, he always found a way to connect with people.
That instinct eventually led him to build 1-800-Flowers, where he expanded the business strategically, turned it into a household brand, and tapped into the power of customer relationships long before it became a buzzword.
In this episode, he shares the lessons that have carried him through decades of reinvention – and why, no matter what technology disruptions may come, smart leadership always comes down to connection.
You’ll also learn:
- A simple philosophy for a smart product expansion strategy
- What it means to be an “engineer” of culture (and why it matters)
- Why working with teenagers gave him a crash course in leadership
- The #1 thing you need to do now to prepare your team for the disruption of AI
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The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go
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Published on 1 week ago