Episode Details

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

Ready to supercharge your MSP help desk? This episode reveals how PIA’s James Allen and team built a trusted, flexible AI platform that scales with your business and delivers security, efficiency, and community wisdom.

Why Listen:

• Discover PIA’s 60+ built-in automations for service desks
• Hear how vendor-agnostic design ensures flexibility
• Learn about the new Automation Hub and Vibe Conding co-pilot for engineers
• Get insights into securing workflows with ThreatLocker
• Explore PIA’s global community and Discord for real-time sharing
• Experience conference moments and personal highlights from James

Companies, Products and Books Mentioned:

• PIA: https://pia.ai
• ConnectWise: https://www.connectwise.com
• Kaseya: https://www.kaseya.com
• ChatGPT: https://openai.com/blog/chatgpt
• CoPilot: https://www.microsoft.com/en-us/microsoft-365/copilot
• IT Nation: https://itnation.connectwise.com/
• PAX8 Beyond (event): https://www.pax8.com/beyond/
• Universal Orlando: https://www.universalorlando.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.