Episode Details

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

Discover how Thread is reshaping IT service management with next-gen AI features and hear firsthand business insights that will inspire MSPs to scale smarter and deliver better client outcomes.

• Matt Linn explains Thread’s new customizable AI voice agent powered by Cartesia.
• Exclusive scoop: Thread’s service intelligence and memory features for MSPs.
• How Thread helps eliminate non-billable dispatch roles and boost profitability.
• Insights into Thread’s PitchIT win, conference success, and major financing round.
• Best practices for MSP cloud, hybrid, and on-prem services in changing environments.

Companies, Products and Books Mentioned: 

• Cartesia AI: https://cartesia.ai
• IT Nation Connect: https://www.connectwise.com/it-nation/connect
• AI Service Unleashed (2025): https://www.getthread.com/aisu-2025
• AWS: https://aws.amazon.com
• PitchIT: https://www.connectwise.com/it-nation/pitchit
• Space Center Houston: https://spacecenter.org

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

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