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Mistake No 41: Over-Automating Guest Interactions and Losing the Human Touch
Season 1 Episode 42
🎙️ Welcome to the Hotel Growth Podcast
Hosted by Mike and Karen
In this episode, Mike and Karen explore a crucial insight from Arun Kumar Raman’s Hotel Growth Hub Blog — Mistake No. 41: Over-Automating Guest Interactions and Losing the Human Touch.
Automation can save time, but when overused, it can make your guests feel ignored and disconnected. Hotels that rely only on chatbots or auto-replies risk losing emotional connection, repeat guests, and brand loyalty.
Mike and Karen dive into practical strategies to balance technology with personal touch — how to use automation smartly without losing the warmth and empathy that guests truly value.
🎧 Tune in now to learn how to blend automation with authenticity and build long-lasting guest relationships that drive loyalty and growth. 💡
• Read the Blog and Share your thoughts in the comments and
• Learn more by joining Arun’s coaching system "Hotel Growth Mastermind" for hands-on guidance.
• Not convinced? Attend his power-packed 2-hour engagement webinar to learn more.
• Subscribe to the Hotel Growth Hub podcast and blog for regular insights.
• Join Arun’s free WhatsApp community and Facebook group to connect with like-minded hoteliers.
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“Let’s unlock your hotel’s full potential together!”
Published on 4 days, 14 hours ago