Episode Details
Back to EpisodesIs Customer Service the Key to Sales Success
Published 10 months, 3 weeks ago
Description
Lightning Round: Top Ways to Increase Customer Retention
Question: "Hi Meredith and Mark, this is Jenna from Chicago. Our sales team is crushing quotas, but customer churn is rising. How can we balance new business goals without losing the customers we already have?"
Book: Perspective by Meridith Elliott Powell