Episode Details
Back to EpisodesHow Norfolk Southern Measures Real Impact from AI and Data
Published 8 months, 3 weeks ago
Description
Where is AI actually moving the needle in industrial operations?
In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.
Topics include:
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A disciplined approach to AI deployment with measurable ROI
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Norfolk Southern’s “3 As” framework for enterprise data strategy
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Copilot adoption to augment associate workflows
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Lessons from customer-centric redesign of freight experiences
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The role of AI in enabling safety, resilience, and transformation