Episode Details

In this episode, you'll hear an excerpt of Josiah Mackenzie's conversation with Sloan Dean on the Not Done podcast, where he talks about the state of hospitality technology: what’s working, what’s not, and what leaders can do right now to drive change.

They explore why tech adoption in hotels has often lagged, how poor rollouts can backfire, and what it takes to align innovation with the realities of operations and profitability. Josiah shares his personal motivation for working in hotel technology -- empowering the people who power hospitality -- and outlines where he sees opportunity today: in digitization, better processes, and technology that actually saves time and improves profit margins.

Want more? Listen to Josiah's full conversation with Sloan on Not Done here

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands