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How will AI-led e-commerce affect small businesses?
AI chatbot adoption is moving rapidly. We can already ask the tools to help us find local restaurants, a good deal on an item we’re looking to purchase. And soon, we’ll even be able to buy products from Walmart through ChatGPT. But as more people turn to AI for search and shopping, what happens to small businesses that traditionally depend on web searches and online reviews?
Published on 1 week, 2 days ago