Episode Details

Today, we are digging in on the Hawthorne Effect. This effect is named after a series of tests done at Western Electric's Hawthorne location back in the 1920s. The aim of the study was to see how changes in worker conditions would impact productivity, and it was one of the first bits of research into determining worker opinions and mindset into the company's planning process.

Before we get to that, I am very excited to share that it has been officially announced that I will be speaking at Podcast Movement Virtual this year! I'm on a panel about creating better pitches for being a guest on podcasts so your efforts don't get deleted. Learn more and get your ticket.

The Hawthorne Effect has two main impacts: 1) people change their behavior when they know they are being watched (especially if they know what the watcher is hoping to achieve), and 2) giving people an opportunity to be involved in the process can boost morale, productivity and more.

As with every concept, there are two sides to this coin. Often, you want to avoid letting people know they are being watched as it will impact results. However, as you'll learn in the episode, there are some specific times and advantages to having people know they are being watched. Understanding this concept more will help you apply the logic within your business for the best possible results.

• [00:45] I am very excited to share that I will be speaking at Podcast Movement Virtual this year!
• [03:51] The Hawthorne effect is named after a series of tests done at Western Electric's Hawthorne location back in the 1920s and 1930s. The aim was to see how changes in worker conditions would impact productivity, and it was one of the first bits of research into determining worker opinions and mindset into the company's planning process.
• [04:50] In 1924, they were part of a study to see how the brightness of lighting would impact output...the results were very puzzling...
• [05:24] A few years later, Hawthorne started a new experiment with Harvard to see how relays could be created more efficiently.
• [06:05] The studies concluded that one big difference was being able to provide input and an ability to be treated as a human person with opinions and worth. These findings resulted in changes in working conditions far beyond the Hawthorne location and Western Electric over the decades that followed.
• [06:27] The other important piece of information from these studies is the finding that when people know they are being watched, and especially when they know what the researchers are looking for, it biases the results.
• [06:59] When modern researchers have looked back on the data from the original Hawthorne studies, they found some issues. For one thing, there were too many factors being changed at once, and that likely influenced the outcome of the research.
• [08:19] In its simplest form, the Hawthorne Effect is saying that when people know they are being observed, or that there is an experiment taking place, it changes their behavior. The mere act of doing an experiment impacts the results.
• [09:01] If you are trying to find out what people naturally do, you are running an experiment of some kind and want to see if a small change can impact behavior, you do not want those involved in the test to be biased and change their actions simply because they are being tested.
• [09:41] The true intent of a behavioral or psychological study like this will often be hidden within the experiment itself.
• [11:04] Other studies have shown that when people k