Episode Details

Today we are digging in on negativity bias, which is featured in chapter 9 of my book, What Your Employees Need and Can't Tell You. I also talked about this when Adam Hansen was on the show back in episode 176 and have planned to give it a dedicated episode for a long time, yet it has continued to hang out waiting for its moment in the sunshine – until today! It's funny, because I think it really says something about my personality that optimism bias was episode 34 and we aren't getting to negativity bias until nearly 200 weeks later.

I'm ok with that, and, I'm so glad that this is finally becoming an episode because it really is a fascinating concept and super important for everyone in life and business. As with all the biases and heuristics you hear about on this show, I'm confident this will be one of those things that really changes your whole life and perspective once you realize it is there and impacting you. It's shocking how rampant this can be running in our lives and businesses. Today we will cover the four aspects of negativity bias (plus a "bonus" one) as well as ways to think about this in your life and work.

• [00:41] Today we are digging in on negativity bias, which is featured in chapter 9 of my book, What Your Employees Need and Can't Tell You.
• [03:13] In its most basic form, negativity bias is our tendency to put more emphasis on negative information than positive.
• [03:57] Negativity bias, putting more weight on the bad than the good. Being on high alert and paying attention to potential threats was key for our survival. This is a good thing and it still serves us well a lot in our life. Sometimes, the negativity bias goes a bit far and can result in phobias or other avoidances that don't serve us well.
• [06:20] This is one aspect of negativity bias, where we put way, way, way more weight on the negative input than the positive. Our being a herding species is part of this as well. Being on the outskirts with the herd was something else that greatly threatened our survival back in the day.
• [06:53] In today's world, this overweighting of negatives can be problematic and cause a real negative spiral that keeps you stuck; focused on the bad in a way that causes you to ignore all the good stuff. You can choose to focus on the good stuff and, while still learning from the bad, don't let it have so much more impact on you than the good.
• [07:46] There are four aspects of negativity bias (as outlined in the original paper). The first is negative potency. It says that even if the two incidents were of the same type and size, they won't necessarily be felt or remembered the same way. We tend to have longer memories of these negative items than the positive ones and feel them more strongly when they occur.
• [08:09] The second aspect is of steeper negative gradients. This says that as we get closer to a negative event, its felt more and more – and at an intensity that is more than a positive event.
• [10:10] Negativity bias is definitely related to loss aversion and they are similar (but not the same). Negativity bias is when people pay more attention to bad news than good news. Loss aversion is when people are more worried about losing something they have than getting something new.
• [10:42] Now, we move on to negativity dominance. This was sort of covered in the negative potency section, but it is more about how when there is an event, the negative events will make it so our whole impression skews toward the negative.
• [11:35] It is important to think about the overall experience people are having with you. Even one negative element can drag an otherwise good thing down.
• [14:22] Knowing that people are going to have this negativity bias – both those presenting the change and those receiving it – is important as y