Episode Details

📅 Schedule Your Practice Growth Strategy Review

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Lisa Marie Wark, MBA, PhD(c), shares pearls from her new book on how to know if your practice culture is holding you back and how to fix it.

Indeed, welcome to "Beauty and the Biz," where we'll discuss the business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." and consultant to plastic surgeons, helping them get more patients and more profits.

Is your practice culture holding you back?

Specifically, this week on "Beauty and the Biz," I sat down with Lisa Marie Wark, MBA, PhD(c). Therefore, she shared her insights as a consultant, fractional CEO, and author of the book "Patients, People, Process: A Modern Guide to Culture, Service, and Growth in Private Practice."

Moreover, after more than 20 years behind the scenes of medical practices, Lisa has seen everything. Consequently, she knows what makes teams thrive — and what makes them toxic. Additionally, in this episode of "Beauty and the Biz," she explains how culture can make or break your success.

Specifically, here's what we cover:

• The No. 1 sign of a dysfunctional culture (most surgeons miss it)
• How "loyal" employees can quietly block growth — or worse
• Simple process changes that keep you profitable and sane
• Leadership habits that turn burnout into high performance

Furthermore, if your team feels flat or your revenue doesn't match your workload, this episode of "Beauty and the Biz" is for you. Similarly, Lisa shares a shocking story about a "trusted" manager who embezzled hundreds of thousands of dollars — and how to make sure it never happens to you.

Finally, practices that score highest on the Practice Growth Scorecard consistently outperform their peers. Therefore, don't guess where you stand — know for sure.

👉 Start the Scorecard Now

Enjoy!

Catherine Maley, MBA

Practice Growth Resources:

• Convert Consults with The Converting Academy
• Retain Patients with KiSS Loyalty Club
• Cosmetic Practice Vault Library
• Schedule Your Practice Growth Strategy Review

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

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