Episode Details

It's 5:22 PM on a Friday, and a client emails asking if you can design an ad tonight.

Do you drop everything and work late? Charge a rush fee? Or simply say no? In this episode, Preston and Clay tackle listener Kirsten's question about handling urgent client requests outside business hours. They break down when to charge rush fees, how to set boundaries without damaging relationships, and why communication is the secret weapon for managing client expectations.

If you've ever felt pressured to work weekends or evenings because a client needed something "right now," this conversation will help you draw the right lines while still being a great service provider.

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