Episode Details
Back to EpisodesAccommodating Special Requests: Best practice for accommodating customers special requests for their coffee
Published 7 years, 7 months ago
Description
SHIFT BREAK #23 : We all have had moments where a customer orders something "Off Script" and depending on our attitude we can either see it as an annoyance and hassle, or as an opportunity. Today we discuss how we can see these alterations and requests as opportunities for showing genuine hospitality and truly serving the needs of the guest and what we can practically do to make it a matter of policy.