Episode Details
Back to EpisodesFeedback Culture : Making feedback a part of what you do not just something you sometimes do
Published 7 years, 3 months ago
Description
Communication is a two-way street. The way we operate though makes it very difficult for communication to flow back up the chain of authority in the shop. This is a problem for both customers and baristas alike and today we chat about some ways to create a culture where feedback is prioritized and welcomed instead of forgot or avoided.