Episode Details

This is not just a question asked by an over eager customer haunting the front entrance 10 minutes before you open the shop. It is also a question a customer asks to themselves when they encounter a lack luster, apathetic, and seemingly disengaged staff and space. 

In today's Shift Break we are going to discuss how the way we p[resent ourselves and our cafes to the customers will convey a lot about whether we are really and truly open. 

Related episodes:

• Authenticity and Performance
• 367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman
• 340 : Encore Episode of “10 Reasons to Love the Customer”!
• Pre-Closing Madness
• Ignoring the Customer
• Spiders !

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