Episode Details

You WILL love Marc's pet robot
Text version: https://pivot-to-ai.com/2025/10/08/salesforce-replaces-help-with-agentforce-ai-customers-outraged/

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Sources:

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition https://www.cxtoday.com/conversational-ai/salesforce-hits-8000-agentforce-deals-opens-up-on-its-informatica-acquisition/
Bring Back Search on Salesforce Help https://ideas.salesforce.com/s/idea/a0BHp000016LluLMAS/bring-back-search-on-salesforce-help

Previously on Pivot to AI:

AI agents mean Salesforce won't hire software engineers in 2025, apparently https://pivot-to-ai.com/2025/01/12/ai-agents-mean-salesforce-wont-hire-software-engineers-in-2025-apparently/
Salesforce: AI agents don't work — but we're charging 6% more for AI anyway https://pivot-to-ai.com/2025/06/18/salesforce-ai-agents-dont-work-but-were-charging-6-more-for-ai-anyway/
video: https://www.youtube.com/watch?v=K7G_VL0VX9E&list=UU9rJrMVgcXTfa8xuMnbhAEA

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