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Built on Belief: Matt Marcotte on Cultures of Commitment in Retail
Season 1
Episode 3
Published 5 months, 1 week ago
Description
S1E3- Why Compliance Isn’t Enough: Matt Marcotte on Fostering True Commitment
In this episode of the Retail Transformers podcast, part of the Retail Razor Podcast Network, hosts Ricardo Belmar and Casey Golden sit down with retail legend Matt Marcotte — founder of M2 Collaborative, former COO of Bergdorf Goodman, retail executive at Apple, Tory Burch, and The Gap, and former Global Industry Advisor at Salesforce. Matt shares insights from his new book, Built On Belief: Why Cultures of Commitment Are The Competitive Advantage, exploring why commitment-driven cultures outperform compliance-driven organizations. You'll learn how belief can transform both customer experience and employee experience.
Listeners will learn:
Whether you’re a retail executive, brand strategist, or future leader, this episode delivers actionable insights on retail leadership, innovation, and culture that will help you transform your organization from the inside out.
Don’t miss this conversation with Matt Marcotte, a true retail transformer and author of one of the most important new books in retail leadership.
Guest info:
Matt Marcotte, Author, “Built On Belief: Why Cultures of Commitment Are The Competitive Advantage”
https://www.linkedin.com/in/mamarcotte/
“Built On Belief: Why Cultures of Commitment Are The Competitive Advantage” available on Amazon: https://a.co/d/4qiw4SB
Matt Marcotte is the founder and principal of M2 Collaborative, an executive leadership and high-performance consultancy. Matt brings more than 35 years of experience building, scaling, reinventing, and advising some of the most valuable brands in the world to help leaders lead better through meaningful, relevant connection and relationship with employees and consumers.
Before launching his own practice, Matt was Senior Vice President and Head of Global Industry Advisors at Salesforce. He also served as Chief Operating Officer at Bergdorf Goodman, and as Global Executive Vice President of Direct-to-Consumer at Tory Burch. Earlier, Matt led Apple’s North America retail organization and at The Gap, he spearheaded a complete reinvention of the brand’s retail presence. His career began as a merchant at May Co.
Matt holds a BA in Economics from Boston College, where he now teaches an MBA course on Consumer
In this episode of the Retail Transformers podcast, part of the Retail Razor Podcast Network, hosts Ricardo Belmar and Casey Golden sit down with retail legend Matt Marcotte — founder of M2 Collaborative, former COO of Bergdorf Goodman, retail executive at Apple, Tory Burch, and The Gap, and former Global Industry Advisor at Salesforce. Matt shares insights from his new book, Built On Belief: Why Cultures of Commitment Are The Competitive Advantage, exploring why commitment-driven cultures outperform compliance-driven organizations. You'll learn how belief can transform both customer experience and employee experience.
Listeners will learn:
- Why retail culture is the ultimate competitive advantage
- How to move from compliance to commitment in leadership
- Lessons from Matt’s career at Bergdorf Goodman, Apple, Tory Burch, and Salesforce
- Why clarity, communication, and belief are essential for retail transformation
- How retailers can embrace AI and technology without losing the human connection
- The North Star leadership principle and how it drives brand alignment
- Practical frameworks like Connect, Assess, Deliver, Exceed, Transform for building lasting customer relationships
Whether you’re a retail executive, brand strategist, or future leader, this episode delivers actionable insights on retail leadership, innovation, and culture that will help you transform your organization from the inside out.
Don’t miss this conversation with Matt Marcotte, a true retail transformer and author of one of the most important new books in retail leadership.
Don't forget to like, comment, and subscribe to The Retail Razor: Retail Transformers for more episodes featuring retail innovators, disruptors, and bold thinkers reshaping commerce.
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Guest info:
Matt Marcotte, Author, “Built On Belief: Why Cultures of Commitment Are The Competitive Advantage”
https://www.linkedin.com/in/mamarcotte/
“Built On Belief: Why Cultures of Commitment Are The Competitive Advantage” available on Amazon: https://a.co/d/4qiw4SB
Matt Marcotte is the founder and principal of M2 Collaborative, an executive leadership and high-performance consultancy. Matt brings more than 35 years of experience building, scaling, reinventing, and advising some of the most valuable brands in the world to help leaders lead better through meaningful, relevant connection and relationship with employees and consumers.
Before launching his own practice, Matt was Senior Vice President and Head of Global Industry Advisors at Salesforce. He also served as Chief Operating Officer at Bergdorf Goodman, and as Global Executive Vice President of Direct-to-Consumer at Tory Burch. Earlier, Matt led Apple’s North America retail organization and at The Gap, he spearheaded a complete reinvention of the brand’s retail presence. His career began as a merchant at May Co.
Matt holds a BA in Economics from Boston College, where he now teaches an MBA course on Consumer