Episode Details

In this episode of One Vision, we welcome Sean Scott, SVP Partnership & Personalization at U.S. Bank, to discuss the evolution of digital banking, and the intersection of innovation and execution. The conversation dives into Sean's journey in leading digital transformation initiatives at the bank and being customer obsessed. Sean shares his insights on the importance of blending technology and human elements, and the role of AI. We also explore the dynamics of FinTech partnerships and their potential to multiply value for customers. Tune in to learn how to be the true champion of the customer in the digital era.

#AI #Fintech #FinancialServices #DigitalTransformation #CustomerExperience #Leadership 

00:00 Introduction and Guest Welcome

01:35 Sean's Background and Role at US Bank

03:40 Key Lessons and A-Ha Moments in Digital Banking

09:32 Empathy and Customer-Centric Approach

16:18 Partnerships Between Banks and FinTechs

20:54 Future Technologies and Their Impact

📍Hot Take: Who will be the Doordash of financial services? 

Find Sean Scott on LinkedIn: https://www.linkedin.com/in/seanoscott/ 

Find Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/ 

🔗My latest book: Banking on (Artificial) Intelligence: https://www.bankingonaibook.com/ 

🔗About Unconventional Ventures and the One Vision Podcast: https://www.unconventionalventures.com/

One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.

Hosted on Acast. See acast.com/privacy for more information.